Customer Services Centre

Frequently Asked Questions

How do I increase the benefits on my plan?

Upon request, we will send a revised premium based on the increased benefits and will include an Alteration Request Form with this for completion. When this is received, our Underwriting Department will assess the request.

This may then be:

  • Approved and an endorsement will be issued
  • Further information is requested
  • The increase is postponed or declined

 

When can I surrender my policy?

Surrendering your policy depends on the individual policy owner and policy type. Please contact the customer services centre for this. You will find all the contact information available in the Contact Us link.

 

What happens to my policy in the event of a death claim?

Upon notification of a death claim, our Claims Department will send a letter outlining all requirements to the relevant party.